how to use skype for business in office 365

Genesys Office 365 Skype for Business integration allows deployment of a hybrid or cloud-only solution. This product enhancement combines best-in-class, cloud-based unified communications with best-in-class customer engagement. Businesses leverage Skype voice, IM and video capabilities with Genesys routing and recording solutions to enrich their customer experience and increase workforce efficiency. As an added benefit, the Genesys Office 365 Skype for Business integration allows customers to deploy a hybrid or cloud-only solution for their unified communications and contact center applications. This requires an omnichannel platform that seamlessly connects agents with internal employees across the organization to deliver an effortless customer experience.Įnrich Your Customer Experience and Increase Your Workforce EfficiencyĪs a trusted Microsoft Gold Certified Partner, we’re excited to announce that we’ve enhanced our native Skype for Business integration with support for Office 365. Today’s web-savvy and mobile-enabled customers want fast, easy communication on the digital channel of their choice and are buying from the brands that provide this level of service. However, one of the key considerations prior to making this move is how to fully integrate contact center operations. Increasingly, these organizations prefer to deploy in the cloud using Skype for Business in Microsoft Office 365. For many companies, Skype for Business has become a platform of choice for enterprise communications.

How to use skype for business in office 365